Why your hotel needs an upselling app

In today's competitive hospitality market, maximizing each guest’s value is key. A hotel upselling app like Concierge empowers hotels, hostels, and tourist apartments to increase revenue while offering better, more personalized guest experiences.

From spa bookings to late checkouts, upselling can be seamless, digital, and guest-friendly.

What is Concierge?

Concierge is a white-label digital concierge platform that works as an advanced guest communication and upselling app. Used by brands like Feetup Hostels and Zalamera BnB, Concierge provides a web-based and native app experience (iOS/Android) that connects guests to your services from the moment they book.

The power of digital upselling with Concierge

Manual upselling at check-in is outdated and inconsistent. With Concierge, upselling becomes part of a guest’s digital journey — accessible anytime from their phone.

Examples of upsell opportunities include:

• Bookable extras (late check-out, early check-in, premium breakfast, parking)
• Partnered activities and tours (bike rentals, guided city tours, pub crawls)
• On-site experiences (spa, minibar, rooftop drinks, local tasting menus)

All offers are presented at the right moment — and in the guest’s preferred language — based on behavior and preferences gathered during onboarding.

How Concierge makes upselling easy

• Smart categories for upsells integrated into the digital guide
• Multi-language support
• In-app forms and partners links for instant conversion
• Admin dashboard to add/edit services, monitor engagement, and test new offers

Upselling in action with Concierge

At check-in, a guest receives access to their personalized Concierge app. There, they see a curated section called “Extras for your stay,” with offers like discounted bike rental or a premium welcome pack. With one tap, they can reserve — no staff intervention needed.

Key benefits of using Concierge for upselling

• Increased average revenue per guest
• Higher guest satisfaction from convenience and personalization
• Reduced workload for reception and concierge staff
• Better reviews and guest loyalty