Virtual Concierge features comparison

Choosing the right virtual concierge solution is crucial for enhancing guest experience and streamlining hotel operations. This comparison breaks down the key features of Concierge against leading competitors HiJiffy, Duve, and Stay App.

Illustration showing a digital concierge app on a smartphone

Core functionality

Concierge: Customizable local-expert guides with offline maps and event listings. Available on web, iOS & Android.
HiJiffy: Web chat widget + native apps. Local guide content via third-party integrations.
Duve: Branded guest app and web portal. Built-in pre-stay questionnaires. IOS & Android.
Stay App: QR/NFC-driven web app and native apps. Manual setup for local tips.

AI-powered chatbot & automation

Concierge: In development.
HiJiffy: AI-powered 24/7 guest messaging with NLP and sentiment analysis. WhatsApp/email triggers.
Duve: AI messaging for service requests and digital key issuance.
Stay App: 24/7 live chat but no AI automation.

Service requests & booking

Concierge: In-app request forms for room service, housekeeping, maintenance, spa, tours, transport.
HiJiffy: AI-powered in-stay requests routed to the right department.
Duve: In-app service requests + digital key generation. Built-in upsell booking engine.
Stay App: In-app chat requests managed manually in back-end. No built-in booking engine.

Local recommendations

Concierge: Curated by local experts. Event calendars and interactive maps. Multilingual.
HiJiffy: Recommendations via integrations and customizable templates.
Duve: Pre-configured local recommendations with upsell links.
Stay App: Static lists in web app. Content updated manually.

Guest engagement & communication

Concierge: In-app messaging with hotel staff and push notifications.
HiJiffy: 24/7 chat widget with WhatsApp integration. Automated WhatsApp, SMS, email alerts.
Duve: Push notifications, in-app chat and review prompts.
Stay App: 24/7 live chat, push notifications and email alerts.

Operational efficiency & integrations

Concierge: Integrates with major PMS systems. Analytics on guest behavior and bookings.
HiJiffy: Integrations with PMS and channel managers. Dashboard for request volumes and follow-ups.
Duve: PMS, smart locks, digital keys and upsell analytics.
Stay App: PMS integration via webhooks. Basic usage stats (QR scans, chat counts).

Security & compliance

Concierge: GDPR-compliant, EU-hosted, role-based admin access.
HiJiffy: GDPR & CCPA compliant, role-based notifications and access.
Duve: GDPR-compliant, encrypted digital keys, role-based guest vs staff access.
Stay App: GDPR-compliant, SSL encryption, admin vs guest modes.

Conclusion

Each platform offers distinct advantages:

Concierge: Excels at offline guides and local-expert content on multiple platforms.
HiJiffy: Leads in AI-driven guest messaging and multilingual support.
Duve: Shines with digital key integration and branded guest apps.
Stay App: Offers quick QR/NFC access and simple live chat functionality.

Consider your hotel's specific needs, guest demographics, and operational priorities when selecting the best virtual concierge solution.

Request a demo of Concierge today!